Thrive Knowledge Base

Accounts & Licenses

How to Activate or Deactivate a License Installation on Your Website

The new Thrive licensing system allows you to easily activate or deactivate the license installations from your website.Activating a License InstallationThis happens automatically once you have purchased your license, downloaded the Thrive Product Manager and used it to install and activate the products on your website. If you need more info on how the Thrive Product Manager […]

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How to Use the Thrive Product Manager

The Thrive Product Manager is the product installer that you need in order to access the Thrive products that you have purchased. Once you have the Thrive Product Manager, you will be able to install and activate the Thrive products on your website. Here are the steps you need to take in order to do that:Download the […]

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How to Change Your Thrive Themes Password and Account Details

This article will show you how you can change your account details and/or password for your account on the Thrive Themes website.  To get started, access the Member Dashboard entry from the navigation bar: Select My Account and Installations from the "Member Navigation" menu:On that page, look for the Account Details area: As you can see, all of your […]

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How to Extend Your Access to the Support Forum

There are two ways in which you can have access to our support forum:​You own one of our memberships and you have access to all of our products. As long as your membership is active you have unlimited access to our support forum.You have purchased one or more of our products individually. In this case, you […]

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My Product Won’t Activate – What To Do?

In case you have a valid license for a Thrive Themes plugin/theme, or membership and your product(s) won't activate successfully, here are the steps you can take to fix the problem.Step 1 - Update all Thrive productsBefore trying to activate your product, please make sure that all Thrive products are up to date. The activation […]

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What Happens When I Cancel My Membership?

Here's a summary of what happens if you cancel your Thrive Themes membership.A summary of the important points:-Continued access for paid period - You will continue to have access, including all privileges, for any period that has already been paid for.  For instance, if you signed up for our yearly plan and cancel after 6 […]

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How to Change Card Details for Membership Payments

With Thrive, all payments have to go through PayPal, because this is the way how member accounts are set up in Thrive - PayPal communicates with our system. Important! - The ONLY way you can complete the transaction is by using a credit or debit card - You cannot use your PayPal balance to make […]

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Thrive Themes Agency License – Terms and Conditions

In this knowledge base article, you can read the terms and conditions of the Thrive Themes Agency License, which we really recommend before you purchase. The Thrive Themes agency license is NOT a resale, re-branding, PLR or MRR license. You MAY NOT sell the themes or plugins directly and you cannot claim credit for them.​You may […]

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Refund Terms and Conditions

In the event that you are not happy with any product you purchase from Thrive Themes then you are protected by a 30 day money back guarantee. If you ask for a refund beyond 30 days after the initial purchase date of the product, then you will not be granted a refund and there are no […]

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Where Can I Find Invoices for My Purchases?

You can download your invoices in the "My Accounts" page (make sure that you are logged into your account first). You will see that your invoices are listed at the top:-​Changing the Details for the InvoiceYou can set the business name and address for your company by clicking on the "Change Invoice Address" button and adding […]

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