Thrive Knowledge Base

Accounts & Licenses

How to Change Your Thrive Themes Password and Account Details

This article will show you how you can change your account details and/or password for your account on the Thrive Themes website.  To get started, access the Member Dashboard entry from the navigation bar: Select My Account & License Keys from the "Member Navigation" menu:On that page, look for the Account Details area: As you can see, all of […]

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How to Extend Your Access to the Support Forum

There are two ways in which you can have access to our support forum:​You own one of our memberships and you have access to all of our products. As long as your membership is active you have unlimited access to our support forum.You have purchased one or more of our products individually. In this case, you […]

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My License Won’t Activate – What To Do?

In case you have a valid license for a Thrive Themes plugin / theme, or membership and it won't activate, here are the steps you can take to fix the problem.Step 1 - Update all Thrive productsBefore trying to activate your license, please make sure that all Thrive products are up to date. The activation […]

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How to find and use your license key

In order to find and use your license key, you need to be logged into your account. If you are not logged in, you need to go here and login. Once you have done that, you need to go to your Member Dashboard and click on the My Account & License Keys button: Doing so will […]

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What Happens When I Cancel My Membership?

Here's a summary of what happens if you cancel your Thrive Themes membership.A summary of the important points:-​Continued access for paid period - You will continue to have access, including all privileges, for any period that has already been paid for.  For instance, if you signed up for our yearly plan and cancel after 6 […]

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How to Change Card Details for Membership Payments

With Thrive, all payments have to go through PayPal, because this is the way how member accounts are set up in Thrive - PayPal communicates with our system. Important! - The ONLY way you can complete the transaction is by using a credit or debit card - You cannot use your PayPal balance to make […]

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Thrive Themes Agency License – Terms and Conditions

In this knowledge base article, you can read the terms and conditions of the Thrive Themes Agency License, which we really recommend before you purchase. The Thrive Themes agency license is NOT a resale, re-branding, PLR or MRR license. You MAY NOT sell the themes or plugins directly and you cannot claim credit for them.​You may […]

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Refund Terms and Conditions

In the event that you are not happy with any product you purchase from Thrive Themes then you are protected by a 30 day money back guarantee. If you ask for a refund beyond 30 days after the initial purchase date of the product then you will not be granted a refund and there are no […]

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Where Can I Find Invoices for My Purchases?

You can download your invoices in the "My accounts" page (make sure that you are logged into your account first).You will see that your invoices are listed at the top:-​ Changing the Details for the InvoiceYou can set the business name and address for your company by clicking on the "Change Invoice Address" button and […]

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Customization Requests – What We Can and Can’t Provide

We get a lot of requests in our support forum asking for tailored / bespoke customization on client sites and, while we'd love to fulfill all of them, we simply don't have the capacity to provide such customization as part of our customer support plan. If you require specific changes to the look and feel to […]

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