Thrive Knowledge Base

Accounts & Licenses

Refund Terms and Conditions

In the event that you are not happy with any product you purchase from Thrive Themes then you are protected by a 30 day money back guarantee. If you ask for a refund beyond 30 days after the initial purchase date of the product, then you will not be granted a refund and there are no […]

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Where Can I Find Invoices for My Purchases?

You can download your invoices in the "My Accounts" page (make sure that you are logged into your account first). You will see that your invoices are listed at the top:-​Changing the Details for the InvoiceYou can set the business name and address for your company by clicking on the "Change Invoice Address" button and adding […]

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Customization Requests – What We Can and Can’t Provide

We get a lot of requests in our support forum asking for tailored / bespoke customization on client sites and, while we'd love to fulfill all of them, we simply don't have the capacity to provide such customization as part of our customer support plan. If you require specific changes to the look and feel to […]

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How to add a picture / avatar for your Thrive Themes Profile

In the Thrive Themes forum we have avatars that you can use, similar to the standard WordPress comments functionality: To add your own avatar, you can sign up here, and it will automatically add to your Thrive Themes profiles. Your avatar will also be displayed when you leave a comment on other WordPress sites.

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Refund Policy

Your purchase is protected by a 30 day money back guarantee.If you need to refund your purchase, then please raise a ticket at our support desk here: be sure to include the PayPal email address and PayPal Transaction ID of your purchase in the ticket that you raise. Please note: It may take us up to […]

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Can I Upgrade the Number of License Installations? If so, How?

Yes, you can upgrade the number of installs and have our products available on more websites, depending on the upgrade that you choose. The procedure is as follows:Individual Products UpdateYou can upgrade the Individual Product License that you have up to 15 license installations. This means, that you will be able to use the plugin(s) […]

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