Thrive Knowledge Base

Can I Send Customers Directly to the SendOwl Checkout Form for Payment?

Unfortunately, this is not possible. If you have set up your Thrive Apprentice courses as products in SendOwl, you cannot send customers directly to the SendOwl checkout form.

  • What happens if a customer signs up directly through SendOwl?

If you would send the customers directly to the SendOwl Checkout form/template, where they have to pay, they would skip the account creation or login step. This would disturb the whole purchasing process that you have set up with SendOwl for your Thrive Apprentice courses.

The customers must create an account, or log in to their existing one, through the normal Registration page on your site, before making a payment. Otherwise, access to the purchased product will not be granted to them.

  • How do I give a customer access to the course if they sign up directly through SendOwl?

You can use the "SendOwl Customers List" option from Thrive Apprentice to give a customer access to the course. Please check out this article to see how you can do this step-by-step.

If you want to find out more about the Thrive Apprentice & SendOwl connection, please look through this knowledge base section.

However, in case you still have questions regarding the above mentioned issue, please contact our support team by creating a new support ticket here.

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