Thrive Knowledge Base

How to Add Code Snippets to your Support Ticket

Sometimes we may ask you add code snippets so we can understand the problem in greater detail.  A common example of this would be attaching autoresponder code so we can investigate an issue such as why leads aren't being added correctly.

Wrap your Code with the Code Button

When creating a support ticket, you'll notice a button called "code".  Simply press this button once, paste your code, and then press this button again.

When done correctly, it should look like this:-​

As you can see from the screenshot, there are apostrophes wrapped around the code.  This will cause the code to be rendered correctly when published, like this:-

<p>This is some sample code</p>​

Doing this will ensure that no code is stripped out and that the formatting is retained.

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