Thrive Knowledge Base

How to Capture Testimonials with Thrive Ovation

The "Testimonial Capture" feature allows you to display a form through which your website's visitors can share their thoughts and experiences on your website. 

‚ÄčIn order to access this feature you have to enter the Thrive Ovation plugin from the Thrive Dashboard menu item.

After you have entered the Thrive Ovation dashboard, look for the Capture Testimonials menu item on the top of the page:

Once you have opened the sub menu you can select the method through which you want to capture a testimonial:

Important! - You can only capture testimonials using Thrive Content Builder or Thrive Leads if you have these plugins installed and activated on your website.

Capture using Thrive Content Builder

If you choose to capture your testimonial using Thrive Content Builder once you select that option, a tutorial video that will walk you through the process will pop up on the screen. You can see the same instructional video, below:

Once you have created a capture form using Thrive Content Builder you can also provide the visitor with the option of uploading his/her Facebook or Google profile picture to their testimonial. In order to do this you have to set up an API connection with Facebook and/or Google.

After you have set out the API connection you can select the "Preview" option in order to see the page from your visitor's perspective:

Once you have entered the "Preview" mode, look for the capture form. If you hover over the picture area you will notice the Facebook and/or Google icons appearing on the screen. By clicking one of them your profile picture from that website will automatically appear on the screen. Below you can see an image of how the capture form looks after you hover over the picture area:

Capture using WordPress Shortcodes

If you select the second option from the drop list, which is "Capture using WordPress Shortcodes", you will be redirected to the "Testimonial Capture Shortcodes" page.

In order to add a new shortcode, look for the button that says "Add New" or simply click on the box in which you can find the text that says "New capture shortcode":

Once you have clicked one of the buttons and you have given a title to the shortcode, click the "Edit" button to customize the newly created shortcode:

The next thing you need to do is select the template you want from the "Testimonial Capture Templates" grid:

Once you have selected a template, a demo post with a preview of the capture form will be opened, this way you can have a live preview of it and start customizing it to fit your website's needs.

You are able to change the color of certain components of the template. To do this, look for the "Color" item found on the top of the page:

Besides the color, you can also adjust the settings of the template by accessing the "Form Settings" item, found next to the "Color" item. By clicking it you are able to choose which of the template's fields you want to be displayed on your website (1), excluding the ones that must be displayed at all times, whether a certain field is required or not (2) or you can also modify the text that is displayed inside the template's fields (3):

In addition to the settings presented above, you are also able to make changes to the questions that you want to be displayed in the testimonial form, more exactly, you can type the question yourself (4) and you can also add multiple questions (5). Furthermore, you can change the text of the successful message (6) and the text of the submit button (7):

In order to be able to use the newly created shortcode, save the changes you have made, by clicking the "Save Changes" button on the top of the page and go back to the "Testimonial Capture Shortcodes" page. To copy your shortcode to a certain page/post simply click the green button that says "Copy":

‚ÄčOnce you have copied the shortcode, you can go to a page/post, edit it using the WordPress Editor, and paste the shortcode in the large text box found in that section. This way, wherever you paste the shortcode in the content, the testimonial form will be displayed on the live post/page. 

If you decide you want to make certain changes to the newly created shortcode, you can click the highlighted area below to preview and edit the shortcode (8). Also, if you click the item on the right hand side you can edit its title or even delete the shortcode (9):

In order to understand the entire process of capturing testimonials using WordPress Shortcodes properly, check out the tutorial video below:

As in the case presented above, if you set out an API connection with Facebook and/or Google your visitors will have the option of uploading their Facebook or Google picture on the capture form. 

Capture using Thrive Leads

If you select the third option, which allows you to capture a testimonial using Thrive Leads, a tutorial video that will walk you through the entire process will pop up on the screen. You can see the same instructional video, below:

As in the cases of Thrive Content Builder and WordPress Shortcodes, if you set up an API connection with Facebook and/or Google, your visitors can upload their Facebook or Google profile picture to the capture form using Thrive Leads, too. 

Import from Social Media

Apart from capturing a testimonial through the methods presented above, you can also import a certain testimonial using Social Media. You can find out more about this option by clicking here.