Thrive Knowledge Base

How to Find Your Way Around the Comments Moderation Dashboard

The Comments Moderation feature allows you to manage all the comments that have been posted on your posts/pages. In this article we'll go over each option found in the Moderation dashboard.

Set Up Who Can Moderate Comments

Not every user from your website can have access to the Comments Moderation feature. In fact, you can determine who can moderate comments by accessing the Thrive Comments Dashboard > Advanced Settings: 

Also, before you start using this feature, don't forget to set up your WordPress settings that determine what happens on the comment moderation side. (Settings > Discussion): 

Accessing the Comments Moderation

In order to access the feature, click on "Go to Moderation Dashboard" in the top right hand corner of the Comments Dashboard:

Also, you can access it straight from the WP Admin Dashboard: Comments > Thrive Comments Moderation:

This will open up the Comments Moderation dashboard, and you can start using it! 

Keyboard Shortcuts

One of the coolest things about the Moderation dashboard is that you can use keyboard shortcuts, making your work a lot easier! 

To see ALL the keyboard shortcuts that you can use, click on "Display Keyboard Shortcuts", or simply press "Ctrl+K": 

This will basically open up a lightbox with all the available keyboard shortcuts:

  • Remember! - To make your job easier, this is how the shortcuts work: On a feature, the letter that is underlined (e.g. Save as Testimonial - "T") is the keyboard shortcut equivalent for the feature. So, keep an eye out for any underlined letter!

Find Comments More Easily

Moving forward, we'll start from the top: You have an option to view only comments from a certain post/page, or you can choose to view all comments from your website at once:

As you can see, apart from using the drop-down, a search bar is also included in the drop-down.

You can also find another search bar on the top right hand corner of the page - With this you can search actual comments, by typing in key words that are found in the comments:

Filtering Options

Below, you have a few filter options. So, if you choose, you can view only the following categories of comments:

  • Pending: The comments that are awaiting moderation will be listed here - If you have set in your WordPress settings that a comment needs to be manually approved.
  • Unreplied: All the comments that are waiting for a reply will be listed here. (Read more about "No Reply Needed / Needs Reply", below)
  • Pending my reply: A comment will be listed here if it has been delegated to you and it's waiting for a reply. (Find out what delegating a comment means, below)
  • Featured: Any comment that will be set as "Featured" will be listed here. These comments will be pinned to the top of the list of comments, on the blog post. 
  • Spam: Any "Spam" flagged comment will be listed here.
  • Trash: Any unneeded comment can be sent to trash.

On the right hand side, you can also sort your comments by "Oldest/Newest":

Bulk Actions

Underneath the filtering options you will find specific bulk actions. If you click on the checkbox from the left of "Bulk actions", it will select all of the comments you see on the dashboard at that point. You can apply a few options to the selected comments: 

However, if you select only one / a few comments individually, the "Bulk actions" checkbox will turn into a dash icon, and if you select it, the selected comment will be deselected. Here's how that works: 

Comment Options & Information

Moving on, you get to the part where the comments are listed:

This is an example of a comment that is awaiting moderation and it isn't visible on the website just yet - This is only possible if you have set in your WordPress settings that a comment must be manually approved before it is displayed on your site.

Basic Information (Name, Email, Comment Content, etc.)

As you can see, you have the following information available for a comment: 

  • The name of the visitor that has submitted the comment (e.g. John Michaelson).
  • The email address that he used - Visible on hover over the mail icon next to the name.
  • The avatar of the user / visitor - Affected by the changes you make in the "Customize Style" section: How to Customize the Style of the Comments.
  • Number of comments the user has ever posted on your website (e.g. 1 comment).
  • The voting status for the user (e.g. x upvotes, y downvotes) - If the user has multiple comments posted on your site, the total number of upvotes and downvotes will be displayed here. 
  • The time when the comment was posted and on which page/post it was posted.
  • Options to view post, view comments for that post only and edit post:
  • The actual content of the comment (e.g. "Lorem ipsum dolor sit amet").
  • If a user will reply to another user's comment - The original comment will be displayed on the right hand side, with the note "In reply to: <user name>":

Moderation Options (Approve, Delegate, Reply, etc.)

Below the content of the comment, you get a few more important options: 

  • You can approve / unapprove a comment - If a comment is unapproved, it will be sent to the "Pending" filter and it will also be flagged with the "Awaiting Moderation" text. 
  • Then, the comment can be edited, similar to the WordPress Comment Moderation options.
  • Delegate: This means that a comment can be assigned to a certain moderator:

After assigning a comment to a certain moderator, it will be listed in the "Pending my reply" filter, when the respective moderator will access the Moderation dashboard. Also, the comment will carry the message "Assigned to <moderator name>".

  • No Reply Needed / Needs Reply: If the comment needs a reply, it will be listed in the "Unreplied" filter. However, if you decide that it doesn't need a reply, you can click on "No Reply Needed" and will be removed from the "Unreplied" filter.

    - A comment from a visitor will automatically be flagged with "Needs Reply". When the comment receives a reply, the message will automatically change to "No Reply Needed".
    - The comments from moderators, if they show up in the dashboard, they will be flagged, by default, with "No Reply Needed".

  • More: This will open up a drop-down with more options for the comment:
    Feature - This will also mark the comment on the front-end, as being an important one.
    Spam / Trash - Move a comment into the Spam / Trash fiter.
    Save as Testimonial - If this option shows up, it means you have Thrive Ovation installed on your website. You can simply transform the comment into a testimonial.
    - Select the option, fill in the form that will open up, click on "Add Testimonial" and it will be added to your Thrive Ovation dashboard.
  • Last, but not least: Reply - You can reply to a comment straight from the Moderation dashboard:

As you could have seen, a replied comment will be marked with "Replied".

You can use just the keyboard for the entire step! To start writing your reply, simply press "R". Then, when you have finished your reply message, press "Tab", and then "Enter" - And just like that, the reply has been submitted!

Front-End Moderation 

You can also apply a few basic moderation options on the comments, straight from the actual post / page where they were posted!

All you need to do is access the specific post / page where the comments have been posted, scroll down till you find the comment, and look for the three dots on the right hand side:

As you can see, you will have four basic options: Unapprove (or Approve - If the comment needs to be manually approved before it is displayed), Feature, Mark as Spam and Mark as Trash. 

If you found this article useful, don't forget to rate it, below. However, if you have any further questions, please let us know, by leaving a message on the forum.

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