Troubleshooting Guide
If you’re encountering any issues with this plugin, here are some steps for debugging that you can go through, before reaching out to our support team:
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Check the list of common questions/issues (you might find a quick answer there)
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Update all the relevant plugins and themes, especially Thrive Automator.
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Check if there are any error logs (find them listed in this article).
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If you’re not sure about the capabilities of this plugin, check out our detailed examples of automations from this section of the knowledge base.
Common questions
Here are some common questions/issues and answers related to Thrive Automator:
Question: I’m looking for a specific trigger or action but I can’t find it in Thrive Automator, where is it? Answer: There are a few different reasons why this situation might occur. Here are some of them and how to fix the issue:
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Issue: I have tried to use Thrive Automator with the “Send Webhook” action, but the webhook action data is not received/is rejected by the third-party service. Solution:
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Question: Can I integrate Thrive Automator with my own service/platform? Answer: Yes, using the “Send Webhook” action, or the “Incoming Webhook” trigger, you are able to connect to any third-party platform (as long as the platform supports incoming and outgoing webhooks). Here are some useful examples:
We also advise you to reach out to the support team of the service you are using and confirm if they support webhooks. |
Question: What if the service that I am using does not support webhooks? Answer:
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Question: How can I send my users an email notification (containing the login information) once a user is created using the “Find or create user” action via Thrive Automator? Answer:
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Question: Why can’t I see my email service when I use the “Add to autoresponder” action? Answer:
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Question: Where do I find the full list of current Thrive Automator third-party integrations? Answer: You can visit our app page, here. |
Question: Where can I find the Thrive Themes developer documentation? Answer: Our Thrive Automator developer documentation can be found here. |
Question: My tags are not updated from my email service when I’m using the “Add to autoresponder” action. Why? Answer: If this happens, refresh the API connection from the dashboard. |
Question: Can I provide limited time/date-based access to my courses through an automation? Answer: Yes, that can be easily done using Thrive Automator. Here’s an example. |
Question: What are the possible errors/reasons for my automations to not be running properly? Answer:
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Question: Is there a list of all the actions and triggers found in Thrive Automator? Answer: Yes, they are all listed here. |
Question: What type of data do Thrive Automator triggers and actions use? Answer: The captured data and parameters that the triggers and actions use are listed here. |