Thrive Knowledge Base

Troubleshooting

How to Solve the ‘No License Installations Found’ Error

It can happen that you encounter a warning message while trying to install your Thrive products on your website. It will look like this:The warning message will let you know that no activations, meaning no license installations, were found for your website and the products that you have already bought will be grayed out, just […]

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Products Cannot Be Installed with the Thrive Product Manager – What to Do?

It might happen that an error occurs when you want to install your products with the Thrive Product Manager. You will see either an error or a warning message, saying that something went wrong and the products could not be installed on your website.  There can be multiple causes behind this issue. Please consult the details below to see […]

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How to Set the Right Permissions for a New API Key in SendOwl

There is an important aspect to consider when you are adding a new set of API keys to your SendOwl account in order to connect it with Thrive Apprentice.Setting the right permissionsAfter you click on the “Add API key” button (from the SendOwl Settings - API) you will see that a pop-up window will open […]

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Tips for Downloading Plugins on Mac for WordPress Websites

If you have a Mac and you want to download plugins on it, which you will later use to build your WordPress based website, then, you should keep in mind the following before starting the process: The downloading process may vary depending on what browsers you use. SafariIf you are using Safari as your default browser, it […]

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How to Ask Your Hosting Company to Increase Server Limitations

In some cases you might encounter a problem when trying to upload a Thrive plugin or theme on your WordPress website. This usually occurs because of the limitations/restrictions of your web hosting. One of the solutions for this problem is to email the company that provides your web hosting and ask them to make the necessary changes […]

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How to Customize the Information You Share to Facebook

By using Thrive Themes you can display a Facebook share button on one or more of your pages and you can customize what information you want to be shown in the Facebook post. (You can do this either by using Thrive Content Builder, or via the Thrive Dashboard > Theme Options > Social Media)You can […]

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Why Does Google PageSpeed Insights Show Such Low Scores?

The usual scenario is this: You do a speed test on your WordPress website using Google PageSpeed Insights. However, chances are that it will give you an average / low score.Why Does this Happen?You might ask yourself the exact same question: Why does this happen? Because the loading time is just under 2 seconds! And here is […]

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“Something went wrong […]” Saving Error

The usual scenario of this situation is: You are using the Thrive Themes editor on a page and, if you try to save the changes, this error shows up: "Something went wrong! You might not have the required user capability": In this case, in order to not lose the changes you have made, do NOT close the page, and […]

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Why you Should set Wordfence’s Firewall on Learning Mode

Wordfence Security is a free plugin for WordPress and it is designed to protect your website from any sort of malware. However, if you enable Wordfence's firewall you risk to have certain features of our products not work properly on your WordPress website. For this particular reason, the firewall needs to be set to "Learning Mode" […]

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Endless Loading Spinner When Trying to Save – Internal Server Error 500

The ProblemA small number of Thrive Content Builder and Thrive Leads Users may experience the "endless loading spinner" when trying to save.  This is an unfortunate consequence of certain security plugins or server configuration settings. The Solution1. Check What's Causing the ErrorIf this should ever happen to you, the first step to take is to […]

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