Thrive Knowledge Base

Asking for FTP Login Details

In this article we will have a closer look at an aspect with which you probably came across on our Support Forum or probably in other circumstances, too. Below we will be looking into the FTP details and at how we can properly use them.

What are the FTP details?

‚ÄčThe File Transfer Protocol (FTP) is a standard network protocol used to transfer computer files from one host to another host over a TCP-based network, such as the Internet. FTP is built on a client-server architecture and uses separate control and data connections between the client and the server.

Why do we need these details?

Asking for the FTP details means that we are trying to fix a problem that occurs on your WordPress website. This way, using the FTP details, we can log into your server and fix the issue. Also, we can use these details to upload files that cannot be uploaded directly through your WordPress website.

The FTP details components

The FTP details consist in a server address, a username and a password. For example, in the FileZilla program the FTP fields will have the following structure: 

Notice that there is also a field called "Port". The default FTP port for FileZilla is 21, in other cases the port is 22. However, the port is usually set up by the cPanel service, this way, the port should not be an issue, since it is set up automatically.

How to get a hold of the FTP details?

The safest and the fastest way to get a hold of your FTP details is by contacting your web hosting provider and ask them for the FTP details of your website.

Adding them next to the WordPress login credentials

When opening a new support ticket

If you open a support ticket on the Thrive Themes website, you can add your FTP details, too, next to your website's details. The way to properly do this is to separate your website details from your FTP details with a " / " symbol.

  • Adding the FTP details isn't mandatory. However, you should add them if you think that the support technicians would need to access the files on your website as well.

Also, notice the "Learn more about this" highlighted text in the image above. Click the text to see a video tutorial about how to properly add your WordPress login credentials.

When editing an opened support ticket

On the other hand, if you have already opened a support ticket and you haven't added your FTP details, here's what you need to do:

  1. Look for the first message you have written in the ticket;
  2. Go on the "Site Details Submitted" section;
  3. Either click on "Edit" or on "Edit these details":

After you have done this, you will be sent back to the page on which you have opened your ticket, now being able to fully edit it and enter your FTP details following the instructions above.

Accessing your files through cPanel

Apart from accessing your website's files using your FTP details, we can also access it using your cPanel username and password. In order to add your cPanel details, or any other web hosting service details, on the Support Forum, follow the same instructions presented above.

What is cPanel?

cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.

How can you get a hold of your username and password?

Basically, from the moment you create your WordPress website, you must have a web hosting service associated. Once you have established this connection you will automatically be provided wit a username and a password.

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