How to Add a Screenshot or Screencast to your Support Ticket
Sometimes it's very helpful if you can add a screenshot, or a screencast video of the problem that you're facing, so we can clearly see what the issue is.
We don't currently allow users to upload their own files onto our server, so instead we recommend using a free tool called CloudApp.
Where to Get CloudApp
You can get the CloudApp software for free, here:
After the download has been complete, you have to set CloudApp up by going through the installation wizard. Then, you either have to create an account, or sign in if you already have one. After you sign in, you will be able to start using the app.
How to Use CloudApp
There are more ways in which you can use CloudApp. You can take screenshots, record videos of your screen, etc. In order to see how to do these and how to use CloudApp in general, please take a look at the separate tutorials linked below:
Once you've captured an image or video, you can share the media. The link is automatically copied into your clipboard. The link has a structure similar to this: https://share.getcloudapp.com/ example .
Add Media as a Link
In order to add the media to your page, you can either directly use the link mentioned above (that is automatically copied into your clipboard), or you can click on the notification to get the link.
If you click on the notification, you will be sent to a page you will be sent to a page where your media will be shown. Now, you need to copy the URL from that page:
Note: Make sure that the URL has this structure: https://share.getcloudapp.com/6dhr5qu. If the URL has a different structure, make sure you click on "Copy link" in the app:
This is the URL that you can simply paste in your support ticket:
Add Media as an Image URL
There is one more way to do this, after you have opened the link in the browser.
Note: This only works if you are sharing an image, NOT a video.
You're on the CloudApp page and you see your image. What you need to now, is simply right-click on the image, and select "Copy Image Address":
Go on the support request and click on the "IMG" button:
A pop-up will appear on the top part of the screen. Here is where you can paste the image address that you have copied. Paste it into the field below the "Enter the URL of the image" section:
Click on the blue "OK" button to continue:
Then the pop-up will show another field, where you have to enter a description of the image:
Again, you have to click on the blue "OK" button, and you're done! The image inserted inside the support ticket will look similar to this:
Both methods work just as fine - Choose the one that you see fit.
I hope this article was useful for you. If that's the case, please make sure to reward our efforts by leaving a smile below :)