Support

Sharing an Image, Screenshot, or Screencast in a Support Conversation

Sometimes it’s very helpful if you can add a screenshot or a screencast video of the problem that you’re facing,...

Removing a Support Token

This article will explain how to manually remove an “Access Token” from your site. An “Access Token” allows you to...

Disabling AdBlockers to Open a Support Conversation

Are you having trouble opening a support conversation because of an AdBlocker? A simple setting in the AdBlocker will prevent...

What Are Access Tokens and How Do They Work?

If you have a technical problem and you would like our support team to help, then, you can give our...

What Does the Support Token Generator Do?

A New Way of Giving Our Support Team Access to your Site In our new support system, we have introduced...

Reasons to Ensure Using the Latest Versions of Thrive Themes Products

Are you using an older version of a Thrive product on your website? While updates may seem to be unimportant,...

Translating a Thrive Plugin

Here is a guide for you on how to translate your Thrive plugin using Poedit. In this example, you will...

Non-Thrive Plugins You Should Use for Your WordPress Website

In this article we will go over the best non-Thrive plugins you should use on your WordPress website – In...

Updating a Thrive Themes Plugin or Theme

As we often release new and improved versions for our plugins, we have created this article to show you how...

Writing a Support Request

There are a few important points to remember when raising a ticket so that we have the best chance of...
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