Support

Sharing an Image, Screenshot, or Screencast in a Support Conversation

Sometimes it’s very helpful if you can add a screenshot or a screencast video of the problem that you’re facing,...

Removing a Support Token

This article will explain how to manually remove an “Access Token” from your site. An “Access Token” allows you to...

What Does the Support Token Generator Do?

A New Way of Giving Our Support Team Access to your Site In our new support system, we have introduced...

What Are Access Tokens and How Do They Work?

If you have a technical problem and you would like our support team to help, then, you can give our...

Sharing Your Website’s Temporary Access With the Thrive Themes Support

Do you want our support team to look into your website and help you with anything? You can open a...

Generating an Access Token for Thrive Themes Support

If you have an issue on your site and you would like our support team to take a look, then...

Writing a Support Request

There are a few important points to remember when raising a ticket so that we have the best chance of...

Translating a Thrive Plugin

Here is a guide for you on how to translate your Thrive plugin using Poedit. In this example, you will...

Disabling AdBlockers to Open a Support Conversation

Are you having trouble opening a support conversation because of an AdBlocker? A simple setting in the AdBlocker will prevent...

Asking for FTP Login Details

In this article, we will have a closer look at an aspect with which you probably came across on our...
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