Support

Sharing an Image, Screenshot, or Screencast in a Support Conversation

Sometimes it’s very helpful if you can add a screenshot or a screencast video of the problem that you’re facing,...

Asking for FTP Login Details

In this article, we will have a closer look at an aspect with which you probably came across on our...

Writing a Support Request

There are a few important points to remember when raising a ticket so that we have the best chance of...

What Are Access Tokens and How Do They Work?

If you have a technical problem and you would like our support team to help, then, you can give our...

What Does the Support Token Generator Do?

A New Way of Giving Our Support Team Access to your Site In our new support system, we have introduced...
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