Thrive Knowledge Base

How to Use the Thrive Comments Notification Feature

Email notifications are now available in Thrive Comments! In this article you will be able to find out how the notifications work and how you can properly set them up. 

First of all, in order to start using the feature, you will need to access the Thrive Comments Dashboard > Notifications:

Connect to an Email Delivery Service

First of all, in order to be able to send notification emails, you will need to set up an API Connection with an email delivery service: 

To set up such a connection, click on the "Add new" button: 

This will send you to the Active Connections page from the Thrive Dashboard, a place where all your active API connections will be displayed. 

What you need to do is click on the "Add new Connection" item: 

Then, click on the "Select an app" drop-down: 

In the drop-down, look for one of these email delivery services: Amazon SES, Campaign Monitor, MailGun, MailRelay, Mandrill, Postmark, SendGrid, SendinBlue and SparkPost. 

Don't forget to check out this page, to see how you can connect to each and every one of these services, by clicking on the card for each service. 

After the connection has been set up, it will show up in the Thrive Comments Notifications section. Also, it can always be turned off / on by using the switch:

However, in order for your users to be notified, the connection has to be active. 

Set up the Notifications 

With this feature you can set up 2 types of notifications:

  • When users will leave a comment, they will be notified via email when someone replies to their comment. 
  • Also, a "Subscribe to comments" option is available in the commenting section, whoever selects this option will receive email notifications whenever a new comment / reply is added.

"Someone Replies to Your Comment" Notification 

This is how this works: Any visitor that has posted a comment on your website will be notified via email when someone will reply to his comment.

It doesn't matter if the visitor is an actual user on your website, or just a simple guest. All that matters is for him to enter a valid email address to which the notification can be sent to. 

We've set up a predefined email notification that will be sent to the user. However, this can be changed by you! You can set up the email notification the way you see fit, by hovering over the "Customize Comment Notification" card and clicking on the pencil icon: 

This will open up a window, that will allow you to customize your email notification:

We'll start with the right hand side, where your notification shortcodes will be placed. The notification shortcodes are dynamic elements - For example, {source_page} means "The title of the post or page that the comment was made on.  

To see what each of the shortcodes stand for, simply hover over the "i" icon to find out. However, you can find them here, as well: 

  • {comment_start} - The first 10 words of the main comment. (e.g. "This post is great!")
  • {source_page} - The title of the post or page that the comment was made on. (e.g. "5 Reasons Why Thrive Themes is the Best")
  • {site_title} - The site's title, taken from the WordPress settings (e.g. "Thrive Themes")
  • {source_commenter_name} - The name of the person who wrote the main comment in the email
  • {unsubscribe_link} - The text that the user sets up in the "Unsubscribe link text" field - This link will allow the user to unsubscribe from receiving email notifications: 

To edit the unsubscribe link text, simple click on the pencil icon and start typing.

Moving on to the main section of the window, here's what you can customize:

Email Subject - Set up what will show up in the email subject of the person who wrote the main comment: 

The same as before, all you need to do in order to modify the email subject is click on the pencil icon and start typing. 

Email Content - This part consists in the main content that is found in the notification email: 

Below, you will see an example of the reply that has been posted to the main comment: 

The text from the blue button can be changed, as well. On click, the button will send the person that has received the email straight to the reply comment on the post / page that it is displayed on. 

Moving forward, you will come across an example of the main comment to which the person has received a reply: 

The text above the comment example can be modified as well. This basically lets the original comment author know that someone has replied to his comment. This is how it looks in an actual email: 

The last part of the notification will let the user know that he has signed up to be notified of replies for his comment. Also, he is given the opportunity to unsubscribe from the notifications:

These sections can be modified as well, by using the pencil icons found on the right hand side. 

If you want to revert the changes you have made in the "Customize Notification" window, you can always select the "Click Here to Revert" button: 

"Someone Submits a Comment" Notification

First of all, in order for a user to receive this type of notification, they will need to be subscribed to a certain post / page. 

To subscribe, the user will have to scroll down on the commenting section for that post/page, and then click on "Subscribe to comments": 

In this way, whenever anyone submits a new comment on this specific post / page, the user that has subscribed will receive an email notification with the newly posted comment. 

The same as before, you can customize the email notification. This time, access the "Customize Post Notification" option by clicking on the pencil icon: 

Then, this will open up a window, like the one presented before. It will allow you to customize your email notification:

The features found in this window are identical to the ones presented above, only the structure of this notification is different. 

Hope you found this article useful! If so, don't forget to rate it, below. However, if you have any further questions, please let us know, by leaving a message.

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