Thrive Knowledge Base

How to Add Login Details when Requesting Support

Sometimes if you have a problem with either a Thrive plugin or a Thrive theme, we'll need to log into your site to debug the issue that you're experiencing.

If this happens, a member of the Thrive Support team may ask you for your login details. Watch this video to learn how you can add your login details to a forum thread that you've created:

  • Important! - Once you have added the login details, notify us by replying to your thread, so that we can further investigate your issue!