Thrive Knowledge Base

I Want to Give Free Access to My SendOwl Products, but the Process Is Not Working – Why?

Issue
In order to give free access to customers in SendOwl, to a course that you have created with Thrive Apprentice, you need two important things:

Solution 1

While setting up the course as a product in SendOwl, make sure that the price of the course is set to 0.00 or left blank. This is needed in order to show that the product will be free when someone will want to access it:

Solution 2

When adding the necessary web hooks in SendOwl, besides the mandatory web hooks, you also have to create and add the “Free Order Issued” web hook. This is necessary for the process of issuing a free product to work on both ends.  

Please make sure you have set up both of these aspects correctly. If you need more information about setting up free products in SendOwl, please check out this tutorial.

In case you still encounter difficulties, after trying the above mentioned troubleshooting tips, please contact our support team by creating a new support ticket here.

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