Are you looking for the right place to request friendly, detailed support for Thrive Themes products? You can get in touch with us anytime through your Thrive Themes account.
Before you get in touch with us for any help you need, we’d love to share the scope of support we offer for Thrive Themes products.
Thrive Themes Scope of Support
The “scope of support” for a Thrive Themes product refers to the range of assistance we offer, including troubleshooting issues related to the plugin’s functionality, answering questions about its features, and guiding configuration.
This may also include providing help with compatibility concerns with other plugins or themes, but usually excluding extensive custom coding or modifications beyond the plugin’s intended use. In short, it’s the support you can expect to receive when encountering problems with the plugin.
Here’s what you can get in touch with us for:
- Basic troubleshooting: Assisting with common errors or issues users might face while using a Thrive Themes product.
- Feature explanation: Answering questions about the features and how to utilize them effectively.
- Configuration guidance: Providing support on setting up and adjusting Thrive Themes settings to fit specific needs.
- Compatibility checks: Help you identify and resolve compatibility issues with other plugins or themes on your site.
- Updates and bug fixes: Providing timely updates to address known bugs and security vulnerabilities.
What is not included in the Thrive Themes plugin and themes support:
- Custom development: Extensive code modifications or custom features not directly related to the Thrive Themes product’s core functionality.
- Third-party service integration issues: Problems arising from integrating a Thrive Themes product with external services not directly managed by us.
- General WordPress troubleshooting: Assistance with broader WordPress issues unrelated to a Thrive Themes product.
- Hosting or server issues: Support for problems related to your web hosting environment.
Thrive Themes Plugin and Theme Customizations
Need additional help with Thrive Themes products? We have a professional team that can understand your needs and help you asap.You can opt for Thrive Pro Services, a set of services we offer to help you with customizations, developer assistance, WordPress maintenance, site speed optimizations, and more.